We have put together a convenient home preparation guide for agents and their clients to prepare a property for 3D tours. Click here to view the guide.

We only scan and capture the interior of a property, unless there is a particular outdoor feature you would like us to highlight. In this case, we will capture a 360 photo that will be added to your tour.

Floor Plan measurements are typically accurate to 2% of reality, however, we cannot guarantee this tolerance for all measurements and scanned properties. 

Measurements are calculated according to gross internal area (GIA), which is defined as the floor area contained within the building, measured to the internal face of the external walls.

The following areas are typically not included in the floor plans and measurements: exterior areas of the house such as decks, patios, and balconies, garages, small closets, areas below 5 ft (1.5 m) tall such as crawl spaces, and under inclined ceilings.

The Matterport 3D Tour will be embedded on our modern and intuitive property websites, which we will provide you a link to. 3D Tours are active for 6 months after the shoot date, unless the property has sold, whereby it is deactivated. If you wish to keep your tour active for a longer period of time, a fee of $5 + HST per month will apply.

Once ready, floor plans will be sent to the agent via an online dropbox, where they can be viewed and downloaded. They are retained in the online dropbox, free of charge for 6 months before they are removed. It is the agent’s responsibility to download the floor plans before they are removed.

3D Tours & Floor Plans are typically ready anywhere between 1-2 business days after the shoot but may be longer for complex / larger properties.

Agents may meet us at the property or provide a lockbox code for us to enter the property. A homeowner may also provide us access to the property.

Depending on the size of the property and other factors, shooting time is typically between 1-2 hours.